How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
Editing and Deleting Hosts
How to Access the Admin Portal
How do add a custom greeting
Selecting a Theme and Colors
Adding or changing your company logo and icon
Billing and Subscriptions
See all 6 articles
Accessing and Viewing Reports
Definition: Call Usage Charges and Call Detail Records
Reports and Invoices
Meeting Summary Records
See all 6 articles
I'm Having Difficulty Joining a Call From My Browser
Participants can't see and/or hear me
Browser permission errors
Difficulties Using VoIP Services Such as Skype or Vonage
I Get a Firewall Warning
See all 15 articles
I'm Hearing an Echo or Feedback on the Conference
I'm Hearing a Constant Beep or Blaring Signal During the Conference
No Audio on my iPhone or iPad App
Can I enter my access code or PIN with a smartphone or tablet?
Telephone Moderator Controls
How do I turn Announcements on or off?
Do you offer transcription services?
Can I dial the Canada Toll Free number from the United States?
Local and International Conferencing
How To Conduct International Conferences
Add a participant to a meeting by calling them
Conference Call Services
How Do I Start My Video Conference?
What Equipment Do I Need For Video Conferencing?
Switching between Gallery and Speaker view
What is 'Active Speaker' and How Does It Work?
Sharing your Video and Desktop at the same time
See all 7 articles
Screen Sharing & File Sharing
How do I Share My Screen During a Meeting
Using your 'Drive' and Content Library
How Can I Invite Participants To My Screen Sharing Session
How Do I Share A Downloadable File?
How Do I Exit My Screen Sharing Session?
See all 11 articles
FAQs + Tools + Tips
How Do I Schedule A Meeting?
How Do I Start An On Demand Conference Right Now?
How Do I Start a Video or Web Conference Call?
How Do I Record My Conference?
How can I Manage my call Online?
See all 8 articles
Tools + Tips
Online Moderator Controls
Security and Privacy
Telephone Conference Controls
How To Successfully Host a Large or Event Sized Conference
Checklist For Your Conferences
Scheduling + Summaries
How Do I Edit My Scheduled Conference?
How Do I Cancel A Scheduled Conference?
How Do I Set Up A Recurring Conference?
Do I Have To Schedule In Order To Start My Conference?
Using Your Account with Calendly
After Your Conference
Where to find your recordings
Post Conference Summaries
How do I access, view and search transcriptions?
Settings and Features
Searching your Online Dashboard
PIN-less Entry and SMS Notifications
See all 14 articles
How Can I Change My Access Code?
How Do I Change My Moderator PIN?
How Do I Change My Contact Details?
How Do I Change My Password?
How Do I Change The Time Zone?
See all 9 articles