Telephone Conference Controls:


Available to all callers:


*2  Raise or lower your hand

*3  Enter or leave a breakout room

*4  List commands
*6  Mute or unmute your line


Available to call moderators only:


*5  Meeting Lock
*7  Toggle Mute Mode (see below for details)
*8  Toggle entry and exit chimes
*9  Start and stop recording
*0  End Conference


Available Mute Modes:

Conversation Mode: Default mode where all participants may speak, mute or unmute themselves by pressing *6.
Q&A Mode: All participants are muted and have the ability to unmute themselves individually.
Presentation Mode: All participants are muted and can only be unmuted by the moderator.



Set a default Mute Mode for all calls:

The default mute mode for all your calls can be set from within your account. Go to 'Settings' and then select 'Moderator controls' and click on your preferred default mute mode.

Note that this new setting will only apply to calls that take place or are scheduled after you changed the setting. To change the default mute mode for calls already scheduled, you would need to cancel and re-schedule them to have the new setting applied to those calls.


Moderate the call from your computer:


If you would like to moderate your call from your computer, under the 'FAQs' section, you will find the article

'How can I Manage my call Online?' which explains how you can manage your conference via the Online Meeting Room.